Panopto utilizes a Software-as-a-Service (SaaS) model in which security is a shared responsibility among Amazon Web Services (AWS), Panopto, and our customers. Panopto leverages AWS as our cloud infrastructure provider to deliver solutions that are highly available, scalable, and secure. At a high level, AWS is responsible for physical, network, and virtualization platform security. Panopto is responsible for host, middleware, and application-level security, event monitoring, and disaster recovery. Customers are responsible for user identity management, access control, and data security.

From the point of capture to the point of playback, Panopto makes it easy to record, manage and stream your video content securely. As the leading video platform provider to the world’s largest organizations and most respected universities, we’ve invested heavily in product security, from the way users sign in to how we store and deliver video across the network.

Our video platform provides multi-layer security at the perimeter, within the repository, and during streaming. This ensures only authorized users can watch videos and data is safe at rest and in transit.

Panopto secures the video repository perimeter with support for multiple credential types, including OAuth, SAML 2.0, Active Directory, and a number of LMS ID providers. Our single sign-on (SSO) implementation supports rolling two-way synchronization of credentials, ensuring that user information is always up to date.

Within Panopto, users navigate and access videos, folders, and playlists through role-based permissions. These permissions can be configured for groups or individual users, providing granular control over video recording, live streaming, uploading, publishing, playback, and scheduling. Additional settings provide administrators with the ability to enforce strong passwords, password expiration, two-factor authentication via SSO, and session timeout.

Panopto has adopted the NIST SP 800-53 control framework as the basis for operating a risk-based information security program. Our internal systems and processes are managed through security policies that cover the NIST control families, including access control, risk assessment, awareness and training, supply chain risk management, incident response, configuration management, and physical and environmental protection. 

Our engineering team uses a secure software development lifecycle to ensure that security assurance activities such as code review and architecture analysis are inherent to the development effort.

We also perform quarterly vulnerability scans and regular internal audits of our cloud security practices and access rights. Each year, we partner with an internationally-known independent security firm to perform a comprehensive penetration test in order to identify exploitable vulnerabilities and minimize cyber-attack surface area.

In addition, Panopto values the assistance of outside researchers in helping to identify vulnerabilities in our products and services. Our Responsible Disclosure Program encourages researchers to report design and implementation issues that affect the confidentiality or integrity of user data or puts customer data at risk.

In the event of a security or business continuity incident, we maintain a response plan that covers all aspects of incident response, from preparation to identification, containment, eradication, recovery, and root cause analysis. The plan is exercised on an annual basis to ensure that we have a team of personnel trained to respond in order to minimize the impact of an incident and resume normal operations as quickly as possible.