Call center training needs an update. Employees are asking for transparency. And agents need more regular and detailed information about the product. But every extra dollar you spend only pushes your combined rate up. Panopto makes video an affordable way to scale training and communication, in a more engaging format employees and agents prefer to text alone.
It’s hard to stand out when policy documents all have to follow the same regulations. Unless you can help your team make all that text a bit easier to comprehend. With Panopto, your agents and employees create simple, professional video messages to present quotes, explain procedures, and answer FAQs, all with a personal touch.
Costs rising. Workforce aging. Brands muddled by political red tape. You need a tool you can use to gain an edge and create an advantage in market designed to make it hard for carriers to set themselves apart. With Panopto, professional video is easy to record, search, and share.
Recording traditional training and making it searchable and shareable online eliminates the need to repeat sessions, and can help carriers save 50-70% on annual training budgets.
Whether they are independent, under contract, or in-house, Panopto makes it easier to regularly update your agents with live streaming or on-demand video presentations.
Enabling employees to demonstrate the details of how internal processes operate can improve collaboration and innovation between product, service, and claims teams.
From explainer videos and FAQs to customer welcoming and onboarding, video helps carriers stand out from the competition — at every point in the customer lifecycle.
Insurance carriers are using video to create advantage in a market designed to make it hard to set one’s self apart.
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