Growing Software Company

This fast-growing analytics and business intelligence software company builds data visualization solutions that enable users to create rich analyses of their data.

The company’s team of developers rivals any for technical aptitude. But that genius, in turn, left senior leaders wondering how to efficiently communicate every aspect of the company’s product architecture in full detail — even as the product suite and the development team both rapidly expanded.

The company’s small internal employee training team is constantly working to solve three critical business challenges: 

1. Ensuring that every member of the development team completely understands every facet of the product — from the core functionality to the newest features — inside and out, both now and in the future as new features are added; 
2. Finding enough technically capable new hires to accommodate the organization’s exponential growth, and then getting all those new team members up to speed on an incredibly complex technical solution within a target of 30 days; 
3. Enabling the development team to share their technical expertise with other business units, ensuring that members of the customer service and product sales organizations, among others, always have up-to-the-minute product knowledge. 

We have so much information to share,” says a member of the company’s employee training team. “We’re tasked with conveying to our coworkers everything they need to know and understand in order to do their jobs—and often in a very short period of time.” 

With that in mind, the team sought out a tool that could help the company use video for learning and development. Specifically, the team needed a flexible solution for capturing formal training presentations as well as informal learning videos, and a video content management system that would make the videos viewable on any device. 

They soon found the Panopto video platform.