잉거솔랜드
How this diversified industrial company redesigned a modern workforce learning and training program
성과
200+ Qualified Users
Efficient Knowledge Sharing
33,000 Video Views in a Year
개요
Ingersoll Rand는 편안하고 지속 가능하며 효율적인 환경을 조성하여 삶의 질을 높이는 다각화 된 산업 기업입니다. Club Car®, Ingersoll Rand®, Thermo King® 및 Trane®을 포함한 브랜드 제품군은 가정과 건물의 공기 품질과 편안함을 향상시킵니다. 식품 및 부패성 물품을 운송하고 보호합니다. 산업 생산성과 효율성을 높일 수 있습니다.
The company has hundreds of locations worldwide and serves customers in highly competitive industries and product and service categories. Consequently, it consistently looks for new learning solutions across the organization. Today, Ingersoll Rand is leveraging a new kind of video solution—one that enables the company to build employee skills and capabilities.
The company’s more than 46,000 employees work worldwide in hundreds of facilities, including offices, assembly plants, technology centers, warehouses, and distribution and repair centers.
As a global company with competitive offerings across its entire product spectrum, Ingersoll Rand competes against highly regarded global brands and established regional and local suppliers. A dispersed and multilingual workforce, many work environments, and the diversified manufacturing of different product lines present training opportunities for the company.
To meet the needs of the employees, the company established a strategy of “creating a winning culture” as a core component of delivering premier performance. Ingersoll Rand defines a winning culture as “the best people aspire to work, a place where employees feel connected with the company’s vision and empowered to do the right thing.”
Ingersoll Rand utilizes Panopto, an enterprise video platform, to build upon a strong, winning culture. The platform is an important tool in learning and development to rapidly share knowledge and information across the organization.
Ingersoll Rand Employes the Power of Video
Ingersoll Rand selected video as a tool for learning, development, training, and engaging employees in a winning culture worldwide. With Panopto, Ingersoll Rand could offer self-produced, internal video creation as an option to complement the video work done by external video production companies.
수십 년 동안 회사는 비디오를 사용하여 유명 기업 행사 및 교육 활동을 녹화했습니다. 이러한 제작에는 종종 값 비싼 녹음 장비, 제작자, 편집자 및 외부 공급 업체가 참여했습니다. 높은 비용과 전문 지식이 필요했기 때문에 Ingersoll Rand와 같은 대규모 조직 전체에서 비디오를 대규모로 활용하기가 어려웠습니다. 더욱 복잡한 문제, 예산 및 품질로 인해 녹화 된 이벤트 및 교육 수업의 제작 시간이 몇 주 또는 몇 달까지 늘어날 수 있으므로 비디오는 신속한 커뮤니케이션 및 지식 공유를위한 이상적인 지원 도구가 아닙니다.
그러나 온라인에서 바이러스 성 비디오를 본 사람이라면 누구나 증명할 수 있듯이 아이디어를 전파하는 매체로서 비디오의 힘은 중요합니다. Ingersoll Rand의 학습 팀은이 기능을 내부적으로 활용할 수있는 더 나은 방법을 찾고 싶었습니다.
Ingersoll Rand’s leadership development team sought a video solution that could be used by professionals and nonexperts alike—one that would make video easy to capture, edit, and share; simplify the legal review process for videos; and accelerate the company’s ability to deliver key messages across the organization via online training. On the production side, the company would need to be able to insert presentation slides, additional videos, or other information into video recordings and delete extraneous material from recorded events. Team members must be able to record video on any device (from personal smartphones to professional video cameras), automatically synchronize video feeds with presentation slides and live screen recordings, and create transcripts. The solution would also need to enable learning teams to download existing recordings for use in regional town halls or training settings all around the globe.
Ingersoll Rand also wanted to improve the viewers’ experience by intelligently and efficiently navigating the content inside long videos. The company sought a solution that would include both in-video navigation options, such as a table of contents and slide thumbnails, and a comprehensive video content search. With the right support for video search, viewers would be able to locate keywords or phrases spoken by presenters or shown on-screen and then instantly jump to specific, relevant moments in the video, just as they could within a text-based document.
After researching the enterprise video market, Ingersoll Rand ultimately decided that the Panopto enterprise video platform best met the company’s identified needs. In 2015, Ingersoll Rand engaged with Panopto, deploying it in the cloud to streamline implementation and ensure maximum stability and reliability. The company then made plans to use that year’s internal annual leadership conference as a pilot test for Panopto.
The pilot test proved to be a success. During the company’s leadership conference, Panopto recorded the event. Within three days, company leaders were able to use the post-event video to continue cascading those messages across the organization.
비디오의 눈에 띄는 검색 필드를 통해 사용자는 스크립트 또는 발표자 노트에 포함된 용어를 찾을 수 있고 콘텐츠에 대한 활성 링크를 제공할 수 있습니다.
Shortly thereafter, the learning technology team began experimenting with repackaging other video recordings into more novel communication products. For example, Meeting in a Box provides employees with the main takeaways from a meeting, which they can use to direct their learning.
“The on-demand video presentations from executives left a very
학습 기술 관리자, Ingersoll Rand
strong positive impression with our business leaders.”
운영 성공 촉진
HR business partners began to inquire about using the video solution to help plant managers improve efficiency and share best practices. At Ingersoll Rand, plant managers always seek new ways to improve their lean manufacturing efficiency and operational excellence practices on the factory floor. Every new efficiency leads to cost savings that directly impact the company’s bottom line.
Before using Panopto, if a team member wanted to document a process or an opportunity in a video, they would need to bring equipment and a videographer.
Today, achieving operational excellence is easy. Team members participating in the Panopto program can record the process with any smartphone. Learning managers on the ground can quickly edit the video to add supplemental information, such as a screen recording or presentation slides, and share the video almost instantly. Managers and other stakeholders can now watch videos from their desks while traveling or at home.
Ingersoll Rand’s talent and organizational capability team also uses the new video platform to improve learning content delivery, including how the team trains its own trainers.
Ingersoll Rand offers sales excellence training led by in-house trainers and taught at locations worldwide. Originally, the train-the-trainer model for the program was simply to have new trainers physically attend an upcoming session.
Today, those sessions are recorded with Panopto, which enables new trainers to go back at any time and watch as many previous sessions as they need to feel confident leading the session. They can even use the search function, which allows them to move quickly throughout the recorded training sessions to areas that answer specific questions they have while skipping the sections they are already familiar with.
성공 분석
Another advantage the video platform has provided the learning technology team is the ability to analyze usage data in order to fine-tune future learning materials. Panopto’s reporting features go far beyond cataloging unique visitors. For example, the analytics suite identifies specific parts of videos that are most frequently viewed and bookmarked. With this knowledge, the learning technology team can edit and improve existing training content to better engage viewers and tailor future training toward areas they identify as of special interest.
The learning technology team also uses data analytics embedded within the platform to measure how quickly new messages are viewed. One video message was slow to build, initially with just a dozen views. Within a week, that number spiked to more than 400 views, with more than 12,000 video minutes delivered.
비즈니스 영향
When Ingersoll Rand piloted its new video platform, it sought a complement to professionally produced videos for internal use. It realized it had found a flexible tool that could help the company rapidly share its culture, strategy, and goals for the coming year beyond what a live event could reach. Executives felt that the impact of the video pilot was tangible, and the company’s HR team began expanding the use of its video platform.
오늘날 Ingersoll Rand에서 비디오 시청률이 급격히 증가하고 있으며, 그 결과 다음과 같은 여러 이점이 있습니다.
- 운영 프로세스 및 절차 개선
- Efficient and widespread knowledge-sharing
- 기업 트레이너의 신속하고 비용 효율적인 개발
- 공유 문화 추진
While the number of users for Ingersoll Rand’s video platform has expanded from just a few in 2015 to more than 200 in 2018, the company plans to grow its user base exponentially in 2019. Most of the users are part of the wider HR organization, including corporate communications, learning and development, and HR business partners. However, as the tool is used more extensively throughout business units, its demand continues to increase.
미래를 내다 보면 학습 기술 팀의 한 가지 과제는 더 넓은 사용자 기반을 지원하는 것입니다. 지금까지 팀 성공의 열쇠는 실무 지원과 교육을 제공하는 것이 었습니다. 비디오 플랫폼을보다 광범위하게 출시한다는 것은이 팀이 입증 된 강사 교육 방법론과 검색 가능한 주문형 비디오 교육 자료를 통해 자체 교육을 확장해야 함을 의미합니다.
Global organizations like Ingersoll Rand need the ability to spread information as fast as possible. And with operations that span time zones, continents, business units, and regional identities, they face even tougher challenges when spreading culture and knowledge.
비디오는 확실한 솔루션이지만 모든 비디오가 전문 전문가 팀의 제작을 필요로하는 것은 아닙니다. 비디오 콘텐츠 제작, 제작 및 배포를 단순화하는 기술을 활용하면 분산 된 조직에서 정보를 공유하는 비용 효율적이고 빠른 방법이 될 수 있습니다.
To truly leverage the power of video and its ability to spread knowledge, companies must make video content accessible to their team members on any device, any location, or any time of day. Companies can achieve maximum effectiveness by creating searchable videos linked to other key information, including presentation slides. Implementing these capabilities can help organizations utilize video effectively as a learning resource.
