What Types of Information Does Panopto Collect?
Personal Information. “Personal Information” is information that identifies you as an individual or relates to an identifiable individual, including: name, title, company name, job description, expertise, zip code/postal address, telephone number, or email address.
Other Information. “Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. This might include, for instance, browser and device information; App usage data; information collected through cookies, email tracking, pixel tags, and other technologies; and other information provided by you; or aggregated information. We use this information to facilitate our operation of the Sites and for other purposes described below.
IP Address. Your “IP Address” is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP Address may be identified and logged automatically in our server log files whenever you access the Sites, along with the time of the visit and the page(s) that you visited. Collecting IP Addresses is standard practice and is done automatically by many websites, applications and other services. Panopto uses IP Addresses to calculate usage levels of the Sites, help diagnose problems with its servers, and administer the Sites.
How Does Panopto Collect Information?
Personal Information. We and our service providers may collect Personal Information in a variety of ways, including:
Through the Sites: We may collect Personal Information through the Sites, e.g., when you request a free trial or demo, contact us, subscribe to our email newsletter, download content (e.g. white papers).
Offline: We may collect Personal Information from you offline during phone calls with sales representatives, or when you contact customer service.
Information from Other Sources: In order to enhance our ability to provide relevant marketing, offers, and services to you, we may obtain information about you from other sources, such as public databases, marketing partners, social media platforms, as well as from other third parties.
Other Information. We and our service providers may collect Other Information in a variety of ways, including:
Through Your Browser or Device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), operating system name and version, Internet browser type and version, and the name and version of the Sites (such as the Apps) you are using.
Through Your Use of the Apps: When you download and use an App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.
Through Cookies and Other Similar Technologies: Cookies and other similar technologies may be used to collect Other Information. Please review our Cookies Policy below for more information.
Through email: Once you have opted in to receive email from us regarding the Apps, the Sites and related information, we and our service providers may collect open and click-through information each time you open or click on our email.
Through Web analytics services: Panopto uses Google Analytics.
By Aggregating Information: Aggregated Personal Information does not personally identify you or any other user of the Sites.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the Sites. It enables the website to remember your actions and preferences over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
The Sites use both 1st party cookies (which are set by the Site being visited) and 3rd party cookies (which are set by a server located outside the domain of the Sites).
Essential Cookies. Essential cookies enable you to navigate our Sites and to use their services and features. Without these absolutely necessary cookies, the Sites will not perform as smoothly for you, and we may not be able to provide the Sites or certain services or features.
Analytics Cookies. Analytics cookies collect information about your use of the Sites, and enable us to improve the way they work. For example, analytics cookies show us which are the most frequently visited pages on the Sites, help us record any difficulties you have with the Sites, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on the Site, rather than the usage of a single person. We use the information to analyze the Sites traffic, but we do not examine this information for individually identifying information.
Advertising Cookies. Advertising cookies are set to display targeted promotions or advertisements based upon your interests on the Sites or to manage our advertising. These cookies collect information about your activities on this and other sites to provide you targeted advertising.
Visitor Cookies. When you fill out a form on the Sites (including but not limited to the free trial form, contact us form, and white paper forms), a Visitor Cookie is set in order to remember your preferences such as form field values and visited web pages. We use Marketo, a third-party marketing automation tool, to set Visitor Cookies.
How Can I Manage Cookies?
You may refuse or accept cookies from the Sites at any time by activating settings on your browser. Information about the procedure to follow in order to enable or disable cookies can be found on your Internet browser provider’s website via your help screen. You may wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html for information on commonly used browsers. Please be aware that if cookies are disabled, not all features of the Sites may operate as intended.
How Does Panopto Use Personal Information?
We may use Personal Information:
How Will Panopto Share Personal Information It Receives?
Third-party Agents and Service Providers:
We contract with third parties to perform tasks on our behalf and may share your Personal Information with them so that they can perform analysis related to our products or services, provide marketing assistance or technical support for our services. When we share this information in this way, we seek to require the agent or service provider to maintain the privacy, confidentiality and security of the Personal Information.
Panopto Blog and Social Media Pages:
Personal Information may also be disclosed by you through the Sites, on message boards, chat, profile pages and blogs and other services to which you are able to post information and materials. This information may appear in public ways, such as through search engines or other publicly available platforms, and may be “crawled” or searched by third parties. Please do not post any information that you do not want to reveal to the public at large.
How Does Panopto Use and Disclose Other Information?
We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use it for all the purposes for which we use and disclose Personal Information.
In some instances, we may combine Other Information with Personal Information (such as combining your name with your usage data). If we do, we will treat the combined information as Personal Information for as long as it is combined.
Links to Other Sites
Panopto’s Site may contain links to other sites such as Panopto service products and sales affiliates. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites.
How Does Panopto Secure Collected Personal Information?
We maintain strict physical, electronic, and administrative safeguards to protect your personal information from unauthorized or inappropriate access. We restrict access to information about you to those Panopto employees who need to know the information to respond to your inquiry or request. Employees who misuse personal information are subject to disciplinary action.
How Can I Correct or Remove Information Panopto Has Collected about Me?
If you feel that any Personal Information about you that has been collected and stored by Panopto is incorrect, or if you want Personal Information about you removed from our systems, please notify us at firstname.lastname@example.org so that we may respond to your request in accordance with applicable law. You may also request access to your Personal Information held by Panopto by sending a request to email@example.com.
For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable, subject to applicable law.
Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion.
Opting Out. What Choices Do I Have?
You can always opt not to disclose information. However, if you elect to do so, we may be limited in responding to your inquiry or providing services to you.
You may opt-out of receiving marketing messages from Panopto by sending an email to firstname.lastname@example.org, or by unsubscribing through the “unsubscribe or opt-out link” in an email.
We ask that you not send us or disclose any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Sites or via other means.
Panopto may preserve and has the right to disclose without your prior permission any information about you or your use of the Sites if Panopto has a good faith belief that such action is necessary to: (a) Protect and defend the rights, property or safety of Panopto or its affiliates, employees, other users of the Sites, or the public; (b) Enforce the terms and conditions that apply to use of this Site, or (c) Respond to claims that any content violates the rights of third-parties. We may also disclose information as we deem necessary to satisfy any applicable law, regulation, legal process or governmental request.
Information Storage and Security
Information Related to Employment
The Sites may provide an opportunity to submit your resume or an application form to us or apply for a position through the Sites. If you submit information for such purposes, we will use (which may include transferring) the Personal Information you provide to evaluate your qualifications and contact you regarding any positions at Panopto or any of its affiliated companies in which we believe you may be interested.
Panopto, Inc. Not Interested in Minors
You must be at least 18 years old and possess the legal authority to form legally binding contracts under applicable law to use the Sites and the services provided on it. Panopto does not knowingly collect Personal Information from those under the age of 18. In an instance where such information was collected, it would be purely accidental and unintentional. Panopto encourages parents to discuss the Internet with their children and monitor Personal Information that a child may provide via the Internet.