The march toward complete automation in the workplace appears, at least, to those who make their living predicting the future, inevitable. Daily now it seems…
Today’s consumer brands have come to realize that quite literally every moment of every interaction they have with their customers is essential to building their…
Today, every customer is a critic-in-waiting. Through the “word of mouth” effect brought on by social media, any individual with a smartphone and a Twitter…
Recently Kentucky Fried Chicken (KFC) debuted a new video-based employee training program in which new cooks learn to make fried chicken — taught in a…
It was late on a Friday when Tim Whitlock, Director of Information Technology at Mizuno USA, received an urgent email from the company’s new CEO,…