Sam Crumley is the VP of Employee Experience at Panopto. This post was originally published on LinkedIn.
The first few weeks are essential for onboarding a new employee not only to get productive in his role, but also to reinforce the company culture and employee value proposition that convinced them to join. It can often be a challenge to fit all of the information, meetings, training and basic transactions together while still maintaining an authentic experience. The manager side of the process is also tough to ensure consistency and thoroughness in their responsibilities. The last thing you want is to squelch all the excitement of a new hire by overwhelming them with a disjointed process.
Making process improvements and increasing automation are fundamental, especially if you’re still doing a lot of manual tasks and using multiple systems. Using our HR platform has helped us streamline the administrative and transactional tasks so we can hit the ground running day one with deeper cultural onboarding. I’ve even had feedback that signing up for benefits, providing background information and signing documents is the easiest new hires have ever experienced.
In addition to having a great workflow and automating all the forms, we have found that tapping into the power of video significantly improves the employee onboarding process in a few ways. These include improving adoption of processes, providing consistent instructional content and acclimating individuals to the way things get done. So how do you build a genuine, repeatable experience?
So that covers the employee, what about the manager? In cases where a manager may not hire very often, if this is their first hire, or when you want to roll out changes to the onboarding process, video can also be a great solution to SHOW managers what to do.
With the tools you already have available and a little coordination on access and storage, you’re halfway there to enhance onboarding with video. It’s a pretty simple business case to make too. Onboarding improvements can help with knowledge retention, decrease costs, ensure greater consistency and help new hires feel more engaged and connected. It’s already been proven by many successful organizations.
If you want to chat about his more, connect with me at the upcoming SHIFT: The Culture Conference. I’m looking forward to hearing more and exchanging ideas from other HR leaders.