24/7 availability

with a 99% satisfaction rate.

When problems pop up, you don’t want to be left with community forums as your only support option. At Panopto, we’ll connect you to David’s team — real engineers who can help solve issues, consult on performance, and assist with just about anything.

Consultation and training

from hardware to how-to.

Panopto runs on a wide range of hardware and works with just about any AV gear. With all that flexibility, sometimes a little guidance is a big help. From hardware and AV questions to recording, webcasting, and video management, Panopto includes basic and advanced training in every license.

“I’m not used to having a company bend over backwards to make things work the way I need them to. Panopto has always been right there with us. There are so many products out there that promise great video capture, but no other solution delivers support and management like Panopto.”

Jimmy Lieu, Director, Information Technology and Services
University of Pennsylvania Wharton School of Business

The right level of support

for every organization.

Customer service comes standard with every Panopto license. But that doesn’t mean our support is one-size-fits-all. Contact our team to find out which support plan is right for you.