A Learning Tool That Scales — Visual Data Meets Visual Training

The team is the heart of any organization. More often than not, how far any company will go is dependent on the skills of its team — both those they bring in on day one, and those they learn as they take on their roles.

For one fast-growing analytics software firm, the company’s own in-house developer team is one they’d happily pit against any other for technical aptitude. But that wealth of know-how, in turn, has presented senior leaders with a big question:

How can you ensure a brilliant team of experienced developers always knows every aspect of the company’s product architecture in full detail — especially as the organization’s product suite and the development team both rapidly expand?

Answering that question is an internal team charged with supporting employee learning and development for the company’s entire development organization. Case Study Quote - Panopto Training Video PlatformIt’s no small task — this is the team responsible for maintaining and enhancing the technical architecture development at the very heart of the business — they design and develop the software solutions the company sells. And as the company continues to grow, those solutions are only getting bigger, more disparate, and more complex.

And all of that, in turn, means that small internal employee training team is constantly working to solve three critical business challenges:

  1. Ensuring that every member of the development team completely understands every facet of the product — from the core functionality to the newest features — inside and out, both now and in the future as new features are added;
  2. Finding enough technically capable new hires to accommodate the organization’s exponential growth, and then getting all those new team members up to speed on and incredibly complex technical solution within a target of 30 days; and
  3. Enabling the development team to share their technical expertise with other business units, ensuring that members of the customer service and product sales organizations, among others, always have up-to-the-minute product knowledge.

The company has built a business around creating products that help people better see and understand data. So when the team realized it needed a solution that could scale their training efforts, finding a solution that could allow them to leverage the power of visual learning was important.

The company had already explored wikis and other means to curate organizational knowledge — but with a fast-moving product cycle and a host of new hires trying to make sense of technical architecture documentation, those solutions weren’t quite enough to help the development team actually see what they needed.

“We have so much information to share,” notes a member the company’s employee training team. “We’re tasked with conveying to our coworkers everything they need to know and understand in order to do their jobs—and often in a very short period of time.”

With that in mind, the team sought out a tool that could help the company use video for learning and development. Specifically, the team needed a flexible solution for capturing formal training presentations as well as informal learning videos, and a video content management system that would make the videos viewable on any device. They soon found the Panopto video platform.

Panopto makes it easy to record, share, and search video in a single solution that runs on any laptop. With Panopto’s video platform, business users can record video with virtually any camera and automatically upload recordings to a secure “Enterprise YouTube” where they can be shared, viewed, and searched from any device.

Visual Data Meets Visual Training

To support the company’s incredible growth and create a solution to the company’s key business learning challenges, the developer training team began using Panopto to introduce a new means of knowledge curation — formal and informal video training that would reach across departments and divisions.

Today that video knowledge sharing practice takes many forms across the organization, built upon four strategic pillars:

  • Formal technical product training created and shared within the development team
  • Informal knowledge sharing created by the developers themselves to communicate with each other
  • On-demand product training created by the developers to communicate with the sales and customer support teams
  • Formal knowledge sharing that connects developers to the company and its mission

Rather than develop individual systems for each of these needs, Panopto’s video platform enabled the company to address all four of those pillars in a single solution. Anyone inside the development team with knowledge to share can simply open the Panopto recorder on any laptop, click record, and present. Panopto takes care of all the technical AV work automatically, making the resulting video ready to share with anyone, anytime, anywhere, almost instantly.

To make sure Panopto would be the answer they needed, the company first started with incremental rollout of the video platform. The team introduced Panopto as a one-way training tool — trainers and select internal experts were given access to record presentations, which could then be viewed by any member of the team.

This small scale introduction served two purposes: first, to pilot the video learning concept and ensure it would meet the information sharing needs of the organization as hoped. And second, it would give the company the opportunity to collaborate with Panopto to ensure the tool integrated with internal identity management systems. This piece was critical to providing employees with access to Panopto via single sign-on, and to ensuring that the wealth of competitively sensitive information within Panopto would be secure.

Case Study Quote - Panopto Elearning Video Platform

A Learning Tool That Scales

After implementing single sign-on, the company began working with Panopto to test the video platform across all four of the learning challenges the company sought to tackle. As these tests succeeded, the company expanded its Panopto deployment, bringing full recording and viewing capabilities to every member of the development team.

With Panopto installed on each team member’s PC, anyone could launch the software with the click of a mouse, record their computer screen, their laptop webcam, or any other recording device, and then instantly share the recording from Panopto’s secure video content management system (VCMS).

Panopto’s VCMS acts as a “corporate YouTube”, providing employees with a central library for viewing their colleagues’ presentations. And because Panopto automatically transcodes every video in the library for playback on any device, employees can catch up on training, the latest product knowledge, and more from their smartphones, tablets, or anywhere else, whenever the time is right for them.
The company’s learning and development team easily sets employee permissions, ensuring that folders are appropriately shared or kept private as needed, that new employees are swiftly ushered into the system, and that exiting employees are automatically removed to ensure the resources remain secure.

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Published: November 10, 2014

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