Panopto support
Help center
Find useful information on how to get support for Panopto products or discuss your subscription with your account manager.
Are you a student?
Visit our dedicated support page for students.
Support page
Our dedicated support page offers step-by-step guidance on commonly asked questions.
Reach out to our support team
Have a query? Reach out to our team for extended support and guidance on your Panopto experience.
Get help signing in
Having trouble signing in? No problem, we have some advice for you.
Login help
How to sign in to Panopto
- Navigate to https://login.panopto.com/
- Enter your email address
- Choose the Panopto site you would like to log into—all Panopto sites associated with your email address will be displayed on the screen
If your account is not found, double-check your email address for typos and confirm you are using the email address associated with your organization.
If you’re still experiencing issues, please contact your Panopto administrator(s) for more information on how to access your Panopto site. If you are unsure who this is at your organization, we recommend reaching out to your instructor or IT administrator(s).
Note: Our support team works directly with Panopto administrator(s)—we’re unable to assist individual users with login issues or other account queries.
Customer service
Excellent service for our customers
At Panopto, our customers are at the heart of all we do. For nearly 20 years Panopto has prided itself with delivering world-class service for its over 2,000 customers and over 11 million users worldwide. This is why we have a continuous rating of over 9.6/10 in customer satisfaction for 6 years in a row and a customer retention rate of 95%. Our tier based support model includes an option for 24/7 support for staff and students and our NPS score is 2x the industry average.
Gobal support
Global customer support
Panopto is a truly global organization, with offices and a support network spread around the world. And for all regions we cannot serve directly, we are working with reliable reseller and service partners directly on-sight to deliver the service our customers expect and deserve. Our servers are monitored 24/7/365 and we maintain 99.99% service uptime.
Support for Panopto administrators
Don’t miss advanced customer training
Visit our customer training portal online to get more from your Panopto experience. Learn in live training webinars, attend weekly Q&As with support staff, and don’t miss our monthly customer office hours.
Panopto community
Where knowledge meets community
We have built a dedicated space where Panopto users can connect, share insights, and access expert resources to maximize their platform experience. It offers a wealth of knowledge from peers and experts alike, making it easier to troubleshoot issues, discover best practices, and stay up-to-date with new features and updates.