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Real people.
Real customer service.

Answering your questions and helping you overcome challenges is what drives us every day.

24/7 availability
with a 99% satisfaction rate.

When problems pop up, you don’t want to be left with community forums as your only support option. At Panopto, we’ll connect you to Justin’s team — real engineers who can help solve issues, consult on performance, and assist with just about anything.

Consultation and training
from hardware to how-to.

Panopto runs on a wide range of hardware and works with just about any AV gear. With all that flexibility, sometimes a little guidance is a big help. From hardware and AV questions to recording, webcasting, and video management, Panopto includes basic and advanced training in every license.

The right level of support
for every organization.

Customer service comes standard with every Panopto license. But that doesn’t mean our support is one-size-fits-all. Contact our team to find out which support plan is right for you.

Unmatched Customer Service

For three years running, Panopto has earned a 99% customer satisfaction rating. Our team members are here to help with your initial implementation, training, ongoing technical support, and more.

“For the team here at Nike, Panopto has two major benefits. First, the Panopto video platform really helps us meet all our video needs. And second, Panopto’s customer service has been just amazing.”

Marie Dufosse, Program Coordinator, Nike

Deployment Options

In our cloud, your cloud, or on-premises, deploy Panopto the right way for your IT ecosystem.

Implementation Services

From hardware to how-to, Panopto can help take the stress out of launching your video platform.


See our recommendations for a range of equipment options that work great with Panopto.

“I’m not used to having a company bend over backwards to make things work the way I need them to. Panopto has always been right there with us. For me, this is the kind of team I want to work with.”
Jimmy Lieu, Director, Information Technology and Services

University of Pennsylvania Wharton School of Business

Read more about Panopto’s customer support team.