We all have those moments when something we’re working on gets stuck waiting for input from another team member.
When a colleague asks for information or advice, most of us are usually happy to share our expertise. But if we’re never asked, if we’re unavailable, or if we’ve left the company to start a new job somewhere else, then we can’t share what we know. And that leads to frustrations and inefficiencies that really add up.
This report puts a dollar value to those inefficiencies. We surveyed 1001 US employees across a variety of industries to learn as much as we could about their experiences using (and having to cope without) their coworkers’ institutional knowledge. What we found is that companies suffer from unshared knowledge in two ways: first, in making employee onboarding less efficient, and second, in making day-to-day work less productive.
Download the full report to learn more.